Information on Returns and Complaints
1. Returns:
In our shop you will receive comprehensive information about all EuroSCHIRM® products, so that you have a good basis for choosing your favourite item. In addition, our customer service will gladly answer your questions about the assortment by phone and help you to find the appropriate item. If, however, you wish to return an item because it does not meet your expectations, we will take it back within 14 days, within the legal withdrawal period. Below you will find a few hints to help us process your return quickly:- The article should be unused, complete and not defective.
- Please inform us about the return before shipping. Simply complete our cancellation form. The link to the cancellation form can be found here.
- Please enclose the invoice or delivery note with the return.
- Please wrap the article in a transport-safe manner. This may be in the original carton or similar packaging
- Please return the goods to the following address:
Eberhard Göbel GmbH & Co.KG
Im Lehrer Feld 44
89081 Ulm
Germany - The costs fo the return shipment are to be borne by you. Please send the item „stamped“ back to us. Packages without postage are not accepted.
- After receiving your return, we will check the item.
- We will refund you the amount within 14 days of receipt of goods to the payment method with which you paid the item with us.
2. Complaints:
Before your order leaves our company, we check the function and quality of the goods and check the number of items in the package for completeness. Should you nevertheless have a reason for complaint, please note the following information. This helps us to process your complaint quickly and easily to your satisfaction.
- We grant a two-year warranty on material and workmanship on our EuroSCHIRM® products.
- Please send an e-mail to shop@euroschirm.com when submitting a complaint and provide the following information:
- Date of purchase
- Invoice or delivery note number
- Order date
- Item number and description
- Reason for the complaint
- Your contact details (complete address, e-mail address and telephone number) - Please attach one or two detailed pictures to your e-mail on which the defect is easily recognisable. This avoids unnecessary costs and effort for sending in non-repairable, defective umbrellas.
- We will use the photos to determine whether your complaint is acknowledged or not. If the defect should not be recognisable on the photo, or if we need the article for further examination, you will receive a message from us.
- If your complaint is acknowledged by us, you will either receive a new article for free or we ask you to send us the defective article for repair. For return we send you a free return label.